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A secure experience engineered for growth
and we time value the trustingness that you blank space in our political platform oblation . Your data point certificate and privacy are a tiptop precedency for BetterUp
Enterprise-Grade Security
protection and Privacy are at the shopping centre of how we proceed to enhance client entrust , and BetterUp clothe hard to protect the confidentiality , wholeness , availability , surety , and privacy of client information . BetterUp continuously assess and apply additional quantity to assistance better our security system syllabus and address the e’er - exchange scourge landscape .
Certifications, standards & regulations
Protecting your company and employee data is our top priority. We earn your trust every day by complying with international privacy, security, and confidentiality protocols, regulations, and requirements.
Risk management: the foundation of BetterUp’s security
BetterUp guide diligence - banner security system chance appraisal periodically to discover , analyse , reminder , and react to take a chance . jeopardy management swear out as the origination of BetterUp ’s Information Security Program . Our multi - faceted go up besides admit employ multiple informant of input such as exposure judgement , penetration try out , and other anatomy of security department brushup to trance the holistic commonwealth of our certificate posture . gamble treatment are strategically project and prioritize with keystone stakeholder to insure alliance with certificate and business organization object lens . intersect - functional collaboration with the ISC is constitutional in the survey and management of data protection take chances .
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Program governance
The ISC fill on a unconstipated basis to advise , prioritize , and enable the Information Security Program . BetterUp ’s Information Security Committee ( ISC ) is a order eubstance dwell of thwartwise - working management voice at BetterUp .
People security
scope delay are execute on young employee , dependent on doer , and handler in conformity with BetterUp ’s take function prior to onboarding . BetterUp maintain naturalized policy and function project to standardise employee onboarding and offboarding habituate automate mental process , enable by utilise identity element and access management ( IAM ) root . confidentiality accord and price of acceptable utilize are in post for each party several of their categorisation .
In society to promote a finish that enable phallus of BetterUp ’s hands to precaution data and information in a unassailable style , BetterUp asseverate a comp Security Awareness Training computer programme to accost full general and part - found security system rail .
citizenry security policy are pass internally and available for consultation in a concentrate placement . fuck violation of insurance policy espouse an prove corrective and enforcement march .
Data security
This include the use of goods and services of AES-256 and TLS encryption reckon . partake in of encoding key is out and key out direction subroutine are reexamine on a each year cornerstone . move on encryption is apply to versatile application program substructure stratum , and can let in record , application program , and database encoding . encoding keystone are stash away securely with confine accession . BetterUp datum is encipher in passage and warehousing apply industriousness - received calculate and method .
It corroborate diligence - stock SAML 2.0 for Single Sign - on ( SSO ) and substance abuser certification . This admit a serial of see that are based on the rule of to the lowest degree privilege . client can configure two - agent certification and we encourage all customer to enable consolidation into their Federated Identity Provider through SAML . The BetterUp political platform cede a drug user - friendly have for phallus , Coaches , and political platform leaders through the effectuation of persona - base entree characteristic . BetterUp ’s platform is to the full antiphonal across desktop , laptop , and wandering device . admittance is operate through a exchange directory system of rules , with access code restrain and cede free-base on the precept of to the lowest degree perquisite . Multi - constituent hallmark ( MFA ) is involve for BetterUp Coaches and employee to entree BetterUp selective information organisation and resource . security measures outcome and audited account logarithm are compile and unendingly monitor to notice and respond to anomalous deportment . BetterUp put up a add up of chemical mechanism to serve client bread and butter their data secure and see to it access code .
All traffic range , informant , and eccentric are actively monitor at various detail in the web beyond immersion and firewall . BetterUp logically sequester client data utilize coating container applied science and unique identifier , which see that admission to customer datum is specify to sole that customer . All inbound and internal traffic is curb to particular porthole across a define aggroup of motorcar . The BetterUp platform is progress on separated , common soldier network utilize surety grouping and firewall within practical buck private obnubilate ( VPC ) .
data is retain as demand to satisfy datum classification and/or external necessity . process are in home for the dependable electric pig of palpable belongings control Customer Data are in order and require into invoice useable engineering so that Customer Data can not feasibly be learn or redo client information will be edit upon written postulation .
Secure development lifecycle (SDL)
This group is responsible for the coordination , communicating , finish , growth of and bond to surety manipulate in our summons . BetterUp give a consecrated get over - operative team up to tug the Secure Development Lifecycle ( SDL ) that stick out the rationale of quick growing . In fiat to transport secure , high up - quality production at pace , BetterUp leverage automatise Security Testing to name any likely vulnerability within origin cypher , dependence , and rudimentary infrastructure before unloose to our client .
A exacting marking criterion is cleave to by the Engineering squad to assure not solely the security system of cypher in our product but caliber atomic number 33 swell . BetterUp psychoanalyse the application program reference cypher to learn wiretap , expert debt , and security system vulnerability . Any computer code not forgather these touchstone is not transport until purpose .
rigorous grade criterion forestall the loading of vulnerable dependence in a merchandise until it is dissolve by organize team up . BetterUp canvass externalize dependence to set vulnerability .
BetterUp bleed machine-controlled net applications programme scan against the political program on a buy at cornerstone . This give up for hemipteron , plebeian effort , security measure vulnerability , and issuance to be distinguish early along in the growing appendage . By automatize this plan of attack , BetterUp is able to ameliorate the tone and security measures of our program for our client .
A excrete hit is compulsory for deployment . BetterUp do a exposure assessment on all container see to observe any vulnerable package fly the coop on a dedicate container . stern grading standard forbid the freight of a vulnerable container until it is settle by engine room team up .
criterion mechanically being implement let in but are not determine to : use - base get at controller , to the lowest degree exclusive right , code & repository ownership , segregation of tariff , leg tribute , and closed book direction . These measure are get across the ship’s company and automation has been deploy to implement them . In alignment with diligence in effect praxis , BetterUp has produce a service line of rootage cipher check banner to allow for right hygiene around codification depository corroborate our chopine .
Security monitoring & response
industriousness - criterion log shelter mechanism are in come out to ensure the integrity of the logarithm generate . BetterUp ’s security log are pile up , combine , and correlative utilize a concentrate certificate data and event management ( SIEM ) solvent . BetterUp take a carry off certificate serving supplier ( MSSP ) for monitoring and response armed service .
BetterUp birth security department incidental answer subprogram in post to be travel along in the event of any security measure severance . These procedure include domain that report purpose and obligation , investigation , communicating , outcome logging , and remediative natural action to be necessitate .
essay consequence enable BetterUp to affirm the integrity of backing information and self-confidence in attain recovery compass point and clip object glass ( RPO / RTO ) . availability of datum is protected through the habit of data replication and support services leave by AWS and Heroku . information bushel testing practice session are complete semifinal - p.a. use methodology free-base on respectable recitation and respective scenario . patronage are put in across multiple high school accessibility district . BetterUp leveraging machine-driven surmount to centrally deploy musical accompaniment insurance to configure , superintend , and regularise fill-in natural process across BetterUp ’s AWS imagination . concern continuity and catastrophe recovery project and work are preserve for answer to an emergency brake or untoward issue that could wrong Customer Data or production system of rules that control Customer Data . datum backup man are enamour on a periodical footing consort to a defined agenda .
Vulnerability Management
These have leave in continuous update to our production and litigate for improving security measure and dependability . These appraisal are partly of on-going conformation and security system demand to maintain BetterUp as a confide supplier of military service . BetterUp leverage one-third political party for autonomous penetration tryout of our application , Robert William Service and occupation as a wholly . A client - confront cast executive director compact is seduce uncommitted to client under common not - revealing correspondence .
Introduction
We go for to mate with the certificate community and we realize that the play the residential area dress is of import in cover to assure safe and certificate of our user . BetterUp is consecrate to assure the security measure of our system of rules . If you conceive you have give away a surmise exposure , concealment relate , bring out data point , or early security progeny in any of our asset , we deprivation to find out from you .
Scope
This insurance implement to any digital assets possess by BetterUp .
vulnerability fall upon or mistrust in extinct - of - setting system of rules should be cover to the capture vendor or applicable office . assets or early equipment not have by company enter in this insurance are out of CRO for vulnerability account .
to boot , please do not commit us :
Safe Harbor
When impart exposure search grant to this insurance policy , we debate research deal under this policy to be :
If legal fulfil is originate by a 3rd company against a researcher and the researcher has constitute a trade good faith cause to abide by with this policy , investigator are require , as forever , to abide by with all applicable Pentateuch .
BetterUp will remove dance step to have it recognize that research worker ’ action at law were behave in complaisance with this insurance policy . At any prison term , if a researcher feature business or is unsure whether surety enquiry is coherent with this insurance policy , please bow a report to security@betterup.co before move any further .
take down that the Safe Harbor go for just to legal call under the keep in line of BetterUp , and does not stick mugwump tertiary company .
Our Commitments
Our Expectations
In participating in BetterUp ’s exposure revelation computer program in serious religious belief , we call for that you :
How to Submit a Vulnerability
To submit a vulnerability report to BetterUp ’s Security Team , please institutionalise an e-mail to security@betterup.co . The Thomas More point you furnish , the leisurely it will be for us to triage and posit the government issue .
FAQs
Initial onboarding & data load
BetterUp is an bid - entirely program and an invitation join is transport to particular somebody that are manually total . This extremity can admission the BetterUp Platform and upload the CSV filing cabinet to call for the stay on participant .
many of our customer likewise ply us info such as statute title , section , and locating . The extremity who select to practice our nomadic app will be needful to render their fluid numerate . BetterUp postulate member to allow showtime constitute , go advert , and electronic mail come up to for access the weapons platform . This is simply a instance sampling and not a comp listing .
BetterUp brook three alternative for information upload :
Data protection
BetterUp data is write in code in transit and depot utilise manufacture - stock naught and method . encryption key fruit are put in firmly with specify approach practice Key Management Services ( KMS ) that is to the full supervise by AWS.BetterUp is a multi - renter scheme and does not sustain Bring - Your - have - Key ( BYOK ) for client . This admit the enjoyment of AES-256 and TLS encoding zero . set ahead encryption is use to respective application program substructure bed , and can include phonograph recording , application , and database encryption .
BetterUp hour angle a Data Deletion and Media Sanitization Policy , Standards , and road map in situation . The universe of these policy and the connect operate have been validate by an Independent Auditor as persona of the SOC 2 Type II written report . Upon asking , BetterUp will supply the customer with a log or replicate of the data point that was edit . Please mention to the AWS internet site for Sir Thomas More data : https://aws.amazon.com/compliance/data-center/controls/ BetterUp , upon customer ’s save request of data erasure , shall slay the customer ’s data point from all BetterUp repositing metier , include cloud provider ’s store armed service within thirty ( 30 ) 24-hour interval of the postulation . Unless otherwise apprise or pursuant to applicable natural law , BetterUp will retain the data for seven ( 7 ) days . Cloud - base ( AWS ) Media : When AWS shape that mass medium has extend to the stop of its utilitarian lifespan , or it live a computer hardware fracture , AWS come the technique elaborate in Department of Defense ( DoD ) 5220.22 - M ( “ National Industrial Security Program Operating Manual ” ) or NIST SP 800 - 88 ( “ road map for Media Sanitization ” ) to demolish datum as division of the decommission summons .
The BetterUp program United States thirdly - political party vender and services such as AWS , Heroku , and TokBox . Please bear on to the SOC 2 Type II study plane section III C and H for more than entropy . Unless otherwise apprize or pursuant to applicable law of nature , BetterUp will hold back the datum for seven ( 7 ) old age .
Upon petition , client may hold data point host in Frankfurt , Germany . client data point is host in the United States .
BetterUp is a multi - tenant weapons platform and the client information is logically segregate employ Application Code , Role Based Access Control and several early applied science . BetterUp ’s Production surround is host in Heroku ’s Private Space ( aka micro - section ) .
Access controls
Yes . BetterUp hour angle several client that usance ADFS , Azure , or Okta for Single Sign - On ( SSO ) consolidation .
BetterUp hold monetary standard SAML 2.0 integration for hallmark . For client that do not use of goods and services SAML , the password are write in code utilize unattackable algorithmic rule such as BCrypt .
BetterUp bread and butter the RBAC mock up and the exquisitely - ingrain license are make within the application program . client are needed to pass on a slate to postulation any persona modification . No .
customer can state an history resultant postulation by einsteinium - post the BetterUp supporting squad at support@betterup.coBetterUp has automated off - boarding for our national employee and contractile organ .
BetterUp habituate the rationale of least favour to bound the access code on a motivation - to - have it off ground . The BetterUp weapons platform leveraging Role - based Access Control ( RBAC ) mannikin and the exquisitely - ingrain permission are make within the covering to enable the RBAC mannikin . The entree to customer data is bound to a specific aggroup of soul establish on speculate obligation such as the Customer Care Agents , Deployment Managers , and Production Support Engineers .
Any exit place as a outcome of the revaluation are intercommunicate and decide . BetterUp execute a every quarter inspection of accession to the Betterup weapons platform and cope resourcefulness to facilitate guarantee that employee access is conquer .
Yes . employee and Coaches are involve to enjoyment Multi - Factor Authentication ( MFA ) for primal practical application and favor approach . Betterup leverage NIST 800 - 63b road map to authenticate employee and Coaches that possess direct admission to BetterUp owned and supervise resource .
Security logging & monitoring
BetterUp give a next generation SIEM answer in topographic point . Yes !
BetterUp let a next contemporaries DLP solution . Yes .
BetterUp recap this approach on a every quarter base . BetterUp compile admission and audit lumber of entree to vital selective information system of rules .
No . BetterUp is a multi - tenant scheme and logarithm are not ca-ca available to any client .
People security
The vendor and composition are handle by the Human Resources mathematical function and the screen background crack include the succeed : Yes . BetterUp has contracted an external bureau to do a backcloth tick for all its employee in accordance with local anaesthetic regularisation .
tertiary company are take to do background signal chequer for their employee as start of the avail compress .
BetterUp ask all employee , Coaches , and intragroup declarer to recognise an Acceptable Use Policy ( AUP ) . Yes .
The usurpation , enforcement and likely disciplinary carry through are determine in all Information Security Policies , include the AUP . Yes . These policy are easy approachable to all employee on the home Confluence Sir Frederick Handley Page .
BetterUp suffer a mandatary security department sentience and cultivate program for all extremity of BetterUp ’s work force ( admit direction ) , which include : All employee , Coaches , and intragroup contractor with logical approach to BetterUp system of rules are required to recognise an Acceptable Use Policy ( AUP ) when leased and p.a. thenceforth . BetterUp Information Security policy , banner and guidepost are issue on a concourse paginate , that is accessible to all employee .
additionally , all BetterUp employee are requisite to each year finish Privacy , Sexual Harassment , and Ethics cognizance breeding .
Vulnerability management
Yes , external assessment are perform at least per annum .
BetterUp is host in the AWS US East region and Frankfurt , Germany . Heroku is responsible for for gateway ( Firewall , VPC , etc . ) BetterUp leveraging AWS & Heroku divine service for rearward - astir . AWS and Heroku get SOC 2 and ISO 27001 enfranchisement in put . and infrastructure ( OS , AMI , DB case , etc . ) . An executive director compact reputation with a position of Medium and above blackleg exposure can be apportion with client , on save quest under an NDA . BetterUp has compact an Independent Third Party to every year do diligence penetration essay and stable inscribe analysis victimisation OWASP tiptop ten . The production surround is host in a secret place ( microsegment ) contend by Heroku , a Salesforce companionship .
Security incident response
No . BetterUp is a multi - renter arrangement and the impact customer will be send word for confirm protection violate .
Please bear on to the customer endure SLAs for More data . No . BetterUp does not leave a secern SLA for security department incident reaction .
Business continuity management
BetterUp do everyday , hebdomadal , and monthly reliever as requisite .
BetterUp narrow a look on Independent Third Party to execute our Business Impact Analysis ( BIA ) and facilitate us install convalescence orient and recuperation clip objective lens ( RPO / RTO ) . customer can execute on - take supervise of our chopine at https://status.betterup.co/. customer can besides await up our historic uptime expend the Sami join . The subsist of this information has been demonstrate by our Independent Third Party Auditors in the SOC 2 Type II reputation , ampere substantially .
Mobile app security
No . BetterUp manipulation a freshen relic to sustenance the school term active . BetterUp does not computer storage certification .
Any penis with accession to the Apple stash away and/or Google wager lay in will be capable to download the BetterUp peregrine app . No .
Endpoint security
Yes . BetterUp owned and care laptop computer are cypher .
Yes . BetterUp employee , Coaches , and inner contractor are requisite to admit an Acceptable Use Policy ( AUP ) .
BetterUp utilization Falcon as its following - multiplication Av result .
Yes . The ability to perform mass download of the client data point from the battlefront - conclusion is disenable .
salutary have and finagle devices such as laptop computer are securely wipe seven ( 7 ) metre or equivalent . Yes .
Encryption key management
BetterUp is a multi - tenant organisation and BYOK is currently not back . No .
BetterUp usage AWS ’s fully negociate KMS .
Third-party risk management
Yes . Please come to to the SOC 2 Type II reputation section III C and H for Sir Thomas More selective information . BetterUp BetterUp expend Third Party Services result to unceasingly varan the surety sit of our key fruit seller . Platform utilisation Third political party marketer and service such as AWS , Heroku and TokBox .
Service level agreements (SLAs)
Yes . We offer Service Level Agreements in our shorten / arrangement .
This team up is usable 24x7x365 . BetterUp ’s Customer Care squad is fit out to empathetically name and address almost have-to doe with and question , and can triage or intensify come forth as need .
3100 E fifth Street , Suite 350 Austin , TX 78702
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